What is your return policy?
Damages must be reported within 3 days of receiving merchandise or cannot be returned.
We accept returns for refund to your original form of payment when postmarked within 14 calendar days from the date you receive your order.
We accept returns for an online credit for non-final sale items when postmarked within 30 calendar days from the date you place your order.
Items marked on Sale cannot be returned, refunded or exchanged. For any questions, please contact email@example.com.
Items purchased above 20% off are returnable for online credit only.
Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.
If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.
Sale/Clearance category items are final sale and may not be returned or exchanged.
How should I send my return back?
Please refer to the Return Policy above and online to ensure that your return meets the criteria stated.
Complete the return form on this page and include it inside all boxes you are returning. Securely repackage your items. Enclose a copy of the receipt and completed RETURN FORM.
You may use the shipping carrier of your choice and will be responsible for paying postage. Please keep a record of the tracking number. Shipping charges will not be reimbursed.
Return shipping costs are not reimbursed by Top Culture. If you received damaged or incorrect merchandise, please reach out to Customer Service at Customerservice@shoptopculture.com
SEND RETURNS TO:
10618 Sandpiper Lane
Dallas TX 75230
You are free to return your item(s) in the original packaging or whatever packaging you choose. Please do not staple any bags as it can damage the item(s).
REFUNDS & PROCESSING TIME
You will be notified via the email address associated with your order within 24 business hours of your return’s arrival at our Online Division. We ask for 5-7 days to process your return. Online credits will be issued within five business days of processing your return. Refunds will be issued within two weeks of processing your return and will be issued to the original method of payment. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Top Culture.
What if my package is refused or not delivered?
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.
If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the refund as well as a 20% restocking fee.
What is the status of my order?
You can review the status of your order by clicking on the My Account link at the top of the page, where you can “sign in your account” to view your order status and history.
How do I know if my order was placed?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account.
If you believe that you have received DEFECTIVE merchandise or that we shipped incorrect merchandise, or if you have any questions, concerns or just want to tell us how much you love us, please contact our warehouse immediately at firstname.lastname@example.org