FAQs

At Top Culture Boutique, we want to provide the best experience for our customers. To make your shopping experience as smooth as possible, we provide answers to several of our customers’ most frequently asked questions here. If you have a question that isn’t answered in our FAQs, feel free to reach out to our team and we’ll get back to you ASAP!

 

Top Culture Fashion

When Will You Release Next Season’s Collection?

To make it easier than ever to update your wardrobe, we aim to release our unique next-season clothing two-three months ahead of the new season. For example, you can expect our summer collections to come out mid-late spring*.

*Subject to change

 

I Saw Someone on Instagram Wearing a Top Culture Dress. Can You Help Me Find It?

Top Culture Boutique is popular with influencers on social media, so this is a question that we are asked frequently! If you see something on Facebook or Instagram that you’d love to wear, browse the related categories on our website. If you can’t find it, please contact our team. We’ll help you find it or something similar if what you’re looking for is no longer available.

 

Your Top Culture Account

How Do I Create an Account?

Your Top Culture account allows you to track your orders and save your shipping and billing details to make future orders quicker and easier. When you place a clothing item in your bag and proceed to checkout, you will be invited to create an account and sign up for the newsletter after you have entered your address and billing details. You can then use this email and password to access your account and view the status of your order.

 

Can I Save an Item and Buy it Later?

If you see something unique and trendy that you like and want to save it for a later purchase, simply click into the product description and hit the “Save to Wishlist” button. This will save the product to a wishlist that is automatically generated on your computer’s browser. You can view and purchase the item by clicking on the heart button at the top right-hand corner of the page.

 

Shipping

What is the Status of My Order?

Sign in to your account by selecting the “My Account Link” at the top of the page. This will allow you to view your order history and status of each order.

 

How Do I Know if My Order Was Placed?

When you submit your order, you will receive a confirmation email. The email will be sent to the email address that is associated with your account.

 

How Do I Know if My Order Has Been Shipped?

To see if your package has left our warehouse, log in to your account and click on “order status” to view the progress of your shipment.

 

How Do I Track My Order?

You can easily track your order on our website without the need to log in to your account. Simply go to the track my order page and enter your order ID and billing email.

 

Returns

For detailed information about returns and refunds, please see our Shipping & Returns page.

 

Getting in Touch

How Do I Get in Touch with Top Culture Boutique?

We love hearing from our customers—whether you are having a problem with your order or simply want to tell us how much you love your new dress or jumpsuit! Please reach out to us by sending an email to info@shoptopculture.com or by using our web form. You can also subscribe to our newsletter for new releases, special offers, and more!

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